No matter how much research yous do, in that location is always the gamble of getting something that doesn't work as advertised. That's when you're probable to need a refund, and fifty-fifty though Apple doesn't advertise this, you tin indeed become refunds from the App Store.

While Apple might not brand a big deal nigh it, getting a refund from the App Store is not only possible, it's pretty easy to do. Whether you lot're requesting a refund for an in-app purchase or a whole app, the process is the same. It'southward worth remembering that even though refunds are possible, this is not a means to become a complimentary trial—Apple tree still doesn't offer trials for apps—and it's likely Apple volition clamp down if that's the route y'all have. If yous bought an app that simply doesn't piece of work, or is cleaved in some way, even so, a refund is possible.

You tin can request a refund from the App Store in 2 ways: via Apple's website or past using iTunes. It'southward safe to say that nobody enjoys venturing into iTunes at this point, so nosotros're going to focus on the web here. It's easier, quicker, and doesn't involve stepping back in time, either.

Let's get started. To begin the process, open a web browser and head over to Apple's "study a problem" page. This works on mobile and desktop.

Once the web page has loaded, you lot'll need to log in using your Apple tree ID username and password (and 2FA code if this is the first time logging in from that particular browser). Enter those and striking the arrow to complete the process.

Once logged in, you volition encounter every app yous have downloaded (fifty-fifty if they were free or included in-app payments), your subscriptions (including Apple Ane), and everything else yous might have spent money on in the App Shop.

Apple's App Store refund support page

Before you can request a refund for a specific purchase, y'all have to spring through several menus. Starting time by clicking or tapping on the "I'd like to" drop-down menu establish nether the What Can We Assistance You With heading. Select the "Request a Refund" option.

Choose "Request a Refund" from the drop-down menu

A new drop-down box will appear nether the beginning. Click or tap the "Tell Us More than" box and choose ane of the following reasons for your refund asking:

  • I did not mean to buy this
  • A child/pocket-sized made purchase(south) without permission
  • I did non mean to sign up for subscription(s)
  • I did not intend to renew subscription(s)
  • My purchase does not work as expected
  • In-App Not Received
  • Other

Choose a reason for your refund request

For obvious reasons, Apple includes a small warning nether the box that you might lose access to refunded items. If your coin is returned, yous won't exist able to keep your digital purchase.

Select the "Next" push button to proceed.

Click the "Next" button to proceed

You can now go through and choose which purchases, subscriptions, or in-app purchases you'd like to request a refund for. You can select one or multiple. When done, click or tap the "Submit" button found at the peak of the folio.

Choose which purchases you want refunded and then select "Submit"

At this point, information technology's a waiting game. Apple should email y'all between a few hours or a few days, letting you know if your asking was accepted and confirming your refund is being candy. Depending on how you funded the buy, it may have longer to get your money back.

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