Can You Register Maryland Ezpass Transponder In Va

Frequently Asked Questions

Contact

For residents of Virginia with permanent upper limb mobility damage.Click here for more than information.

If you already have your On-the-Go standard or Flex transponder register it here to prepare up your business relationship.

For residents of other Eastward-ZPass network states: Visit your state'southward East-ZPass service middle website:

Delaware	New Hampshire
Florida	New Bailiwick of jersey
Illinois	New York
Indiana	North Carolina
Kentucky	Ohio
Maine	Pennsylvania
Maryland	Rhode Island
Massachusetts	Due west Virginia
Minnesota

Frequently Asked Questions

E-ZPass Overview:

What is E-ZPass?
What is Eastward-ZPass Flex?
How do I switch between Price and HOV modes when using Flex transponders?
How does E-ZPass work?
Who runs the E-ZPass program?
Where is East-ZPass accepted?
Where is East-ZPass from other states accepted in Virginia?
How much does it cost to open an E-ZPass account?
Is my E-ZPass account information private and secure?
Do I go a discount on tolls if I have an East-ZPass?
Can I pay cash if I have an E-ZPass transponder in the car?
Is my information secure with E-ZPASS Virginia?

Ordering An E-ZPass:

How tin can I open up an East-ZPass business relationship?
Practice I have to accept a credit carte to open an E-ZPass account?
How do I obtain an additional E-ZPass transponder?
How long does information technology take to receive an E-ZPass transponder?

Registering Your New Eastward-ZPass Transponder:

How do I register my On-the-Go transponder?
What data do I demand to annals an On-the-Go transponder?

Installing & Using Your E-ZPass:

How do I install my E-ZPass transponders?
How soon can I employ my On-the-Become transponder?
How do I maintain enough funds in my business relationship?
What are the benefits of Automated Replenishment?
How do I update my Credit Carte or ACH information?

Using E-ZPass At A Price Booth(In VA. or Out-of-Land):

What practise the lights at the tollbooth mean?
Why are the posted speed limits at the toll booths so depression?
What should I do if I plan to drive out-of-state?

Managing Your East-ZPass Account:

Why is my E-ZPass transponder not working?
How tin can I render or exchange my Due east-ZPass transponder if it is no longer working?
Do I demand to register all my vehicles?
Tin can I switch my Due east-ZPass transponder to another vehicle?
What practice I practise if I buy a new car, move, or change my credit card?
How do I use the Automated Phone System?
What if I forget my PIN Number?
Are the funds in my E-ZPass account assigned to a particular transponder?
Can I get a statement to rail my expenses?
Can I become a receipt at the tollbooth when I use my East-ZPass?
Why am I charged if my E-ZPass transponder is lost, damaged or defaced?
How do I close my E-ZPass business relationship?
Inactive Account?

Eastward-ZPass For Motorcycles and When Towing Trailers:

Can I become an E-ZPass transponder for my motorcycle?
Can I use my E-ZPass transponder if I tow a trailer or my boat?

Carpooling with East-ZPass:

What is Eastward-ZPass Flex?
How do I exchange a standard transponder for a Flex transponder?
How do I switch between Toll and HOV modes when using the Flex transponder?
Do I need a Flex transponder?

Misc. Matters:

Are business accounts available?
Business Account vs. Personal Account
How many people use E-ZPass?

Donations:

What is Bulldoze SMART Virginia?
How tin can I make a donation to Drive SMART Virginia Education Fund?
Will 100% of my donations to DRIVE SMART Virginia Didactics Fund stay in Virginia?
Is my donation to the DRIVE SMART Virginia Education Fund tax-deductible?
Can I cancel my recurring donation to DRIVE SMART Virginia Education Fund?
Is there an administrative fee to collect my Bulldoze SMART Virginia Instruction Fund donation?

one. What is Due east-ZPass?

E-ZPass is an electronic toll collection organisation. Motorists open a prepaid account and attach a pocket-size electronic device called a transponder to their windshield or license plate. As they travel through the toll facilities, tolls are automatically deducted from their pre-paid Eastward-ZPass account.

^ TOP ^

2. What is E-ZPass Flex?

The Due east-ZPass Flex is a switchable E-ZPass transponder that will allow you have reward of cost-free travel on the 64, 66, 95, 395, and 495 Express Lanes in Virginia. The Eastward-ZPass Flex volition work on whatever price facility where East-ZPass is accepted. Eastward-ZPass Flex Transponders provide additional functionality which allow drivers to place when their vehicle tin be classified as High Occupancy Vehicle (HOV) to obtain a discount on those facilities that support the additional Flex functionality. If the required number of people are in the vehicle, and y'all want to drive on the 64, 66, 95, 395, and 495 Limited Lanes for free, you need to switch the E-ZPass Flex to HOV style before you get on the road. These price facilities will not accuse your E-ZPass account if you travel with your E-ZPass Flex in HOV mode and have the required number of people in the vehicle. Drivers traveling with less than the required number of people in the vehicle on a Toll Facility with a discount should set their E-ZPass Flex to toll-paying style and the cost volition exist electronically debited from their East-ZPass account. The E-ZPass Flex will work anywhere E-ZPass is accepted, regardless of the position of the switch. You exercise not need an East-ZPass Flex if you lot do not plan to travel on the 64, 66, 95, 395, or 495 Express Lanes with the minimum number of people to qualify for the HOV discount.

Flex transponders are only bachelor for two-axle vehicles since other vehicle types are not permitted to employ the Express Lanes.

Delight Note: Users who accept not used their Flex transponder for HOV transactions on the 64, 66, 95, 395, or 495 Express Lanes for any prior twelve-month period may exist asked to exchange their Flex transponder for a standard transponder (at no cost). Additionally, the lost/stolen fee for a Flex Transponder is $20.00 rather than $10.00.

^ Peak ^

3. How do I switch between Toll and HOV modes when using Flex transponders?

Before your trip on the High Occupancy Toll (HOT) or the 64, 66, 95, 395, and 495 Express Lanes, it'southward important that you lot prepare your E-ZPass Flex to the correct mode based on the number of occupants that will be in your vehicle when you're driving on the HOT or the Limited Lanes. If there are the required number of people in the vehicle, set your E-ZPass Flex to HOV fashion. These toll facilities practice not charge you lot a toll if your E-ZPass Flex is set to HOV fashion. If y'all have fewer than the required number of people in your vehicle, select the toll-paying mode on the E-ZPass Flex to have the toll automatically debited from your account. You can change modes using the switch located at the lesser of the E-ZPass Flex device. But move the switch to select "HOV ON" or toll-paying mode (covering "HOV ON"), depending on the number of people in your vehicle. Y'all will hear a beep when y'all change the setting to HOV ON way. Make sure your East-ZPass Flex is set to the appropriate mode before yous start driving.

The E-ZPass Flex will work on other toll roads that accept E-ZPass regardless of the position of the switch.

^ Summit ^

4. How does E-ZPass work?

When you lot open up a prepaid account, you receive a small electronic transponder that attaches to the windshield inside your car or to your license plate. Within the transponder is a bombardment-powered electronic scrap encoded with a unique identification code. When y'all travel through an E-ZPass toll facility, an antenna at the toll plaza reads the information contained in your transponder. The appropriate toll is electronically debited from your prepaid E-ZPass account.

^ Acme ^

5. Who runs the Eastward-ZPass program?

The Virginia Department of Transportation runs the program in Virginia.

^ Pinnacle ^

vi. How many people employ Eastward-ZPass?

In Virginia, there are more 2,300,000 active E-ZPass transponders. There are between 16 and 20 million electronic toll transactions a month.

^ Pinnacle ^

7. Where is E-ZPass accepted?

Y'all tin can use your E-ZPass transponder on all toll roads with specially marked "East-ZPass" lanes. This currently includes roads in Delaware, Illinois, Indiana, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Virginia,West Virginia, Northward Carolina, Kentucky, Florida and Minnesota.

^ TOP ^

8. Where is E-ZPass from other states accepted in Virginia?

All Virginia price roads accept out-of-state E-ZPass:

Northern Virginia - Dulles Toll Road, Dulles Greenway, 66 Express Lanes Inside the Beltway, 95/395, and 495 Express Lanes.
Hampton Roads - 64 Express Lanes, Coleman Bridge, Chesapeake State highway, Chesapeake Bay Span Tunnel, ERC, South Norfolk Jordan Bridge and Rule Blvd.
Chesterfield County - Powhite Parkway Extension, Pocahontas 895 (Route 895)
Richmond - The RMA Expressway System:
The Downtown Motorway (State Route 195) from Meadow Street e to the I-95 Interchange
The Powhite Parkway from Idlewood Artery south to and ending at Chippenham Parkway
The Boulevard Bridge (nicknamed the "Nickel Bridge")

^ TOP ^

nine. How can I open up an E-ZPass business relationship?

If you are a Virginia resident, y'all tin open your Due east-ZPass account in whatever of these simple ways:

Apply online

Personal Business relationship Application or Business Account Application
Call 1-877-762-7824
Visit 1 of our Service Centers or DMV partner locations
By picking upwardly a transponder at an Due east-ZPass On-the-Become retailer and registering online or by phone. A listing of retail stores carrying Virginia E-ZPass On-the-Go transponders can be establish here

Residents of Virginia with permanent upper limb mobility harm (Click here for more data.) in accordance with Section § 33.2-613 D of the Code of Virginia may exist eligible for toll-free passage on Virginia toll roads.

Residents of other states should click on their land to apply to their home agency: Delaware, New Jersey, Illinois, New York, Indiana, North Carolina, Maine, Ohio, Maryland, Pennsylvania, Massachusetts, Rhode Island, New Hampshire, West Virginia, Kentucky and Florida.

^ TOP ^

x. How shortly can I use my On-the-Go transponder?

Y'all tin employ your OTG transponder immediately in VA but volition need to register at least 48 hours earlier using information technology out-of-state.

^ Peak ^

11. How do I register my On-the-Go transponder?

Go to the registration page on this website
Calling the Customer Service Centre at 1-877-762-7824
Visiting any of our walk-in centers or DMV partner locations
Notation: The replenishment amount and the replenishment threshold (low rest) levels are increased for each additional transponder added to your E-ZPass business relationship

^ TOP ^

12. What information do I need to register an On-the-Go transponder?

To register your transponder yous will need:

ID numbers located on the transponder
Commuter'south license
The license plates and vehicle information for the vehicle on which you will utilise your E-ZPass
Payment data to add together to your business relationship and/or prepare automated replenishment

^ Summit ^

13. How much does it price to open an E-ZPass business relationship?

In order to open an E-ZPass account online or at a Service Center, y'all need to pre-pay a minimum of $35 in tolls.

Transponders are also bachelor in select retail stores in Eastward-ZPass On-the-Get Kits for $35. Both Flex and Standard Eastward-ZPass transponders are available in Northern Virginia retail stores. The $35 payment for an On-the-Get transponder includes $fifteen of prepaid toll residual for immediate utilise in Virginia plus an additional $20 prepaid price balance afterwards the transponder is registered to an account.

Retail transponders can exist used immediately in Virginia but should be registered equally soon as possible to enable employ out-of-state and to claim the full residuum.

Annotation that the transponders remain the belongings of the Virginia Department of Transportation and must be returned to the Service Center when the account is closed or the client will be liable for the lost/stolen fee ($10 for a standard transponder, $20 for a Flex transponder).

If yous drive the toll roads oftentimes, nosotros recommend that you lot contact the states or log into your account to increase your Replenishment threshold (depression remainder) level and replenishment amount to adapt your average monthly price usage.

^ Height ^

xiv. Do I have to have a credit carte du jour to open up an East-ZPass account?

Y'all can open an Due east-ZPass account using greenbacks, cheque or credit bill of fare. Personal and Business Accounts with v or more East-ZPass transponders must be set up to automatically furnish which requires a credit carte or checking/savings bank routing and account number plus a credit card (not linked to the same bank account) as a secondary, fill-in payment method.

^ Height ^

fifteen. Is my Due east-ZPass account information individual and secure?

Aye. The Virginia Section of Transportation is committed to protecting your privacy and the security of your account. Delight refer to our Privacy Policy and Web Policy statements.

^ Height ^

sixteen. How do I maintain enough funds in my account?

The easiest way to maintain funds in your Eastward-ZPass account is to choose automatic replenishment. When your account balance reaches the low residual level, your replenishment form of payment volition exist charged for the replenishment corporeality and the funds will exist posted to your account and added to your available balance. Payment options include credit/debit bill of fare or checking/savings account electronic funds transfer via ACH and a credit card.

If you choose transmission replenishment, you can add funds to your account by logging in to your account and making a payment from this website. You will demand to found a username and countersign. You tin can too call our cost-complimentary automated line, one-877-762-7824 to brand a credit menu payment. You lot will need both your business relationship number and your PIN number to use this automatic phone system. You tin can likewise make a payment in person at our Service Center locations, partner DMVs, mail service payments to the Service Center.

Examples:

If you accept one E-ZPass transponder, you will owe a replenishment corporeality of your boilerplate monthly tolls, or minimum of $35 (whichever is greater) when your account'southward available residue reaches your low balance level.
If you lot have iii Eastward-ZPass transponders, you volition owe a minimum replenishment amount of your average monthly tolls, or minimum of $105 (whichever is greater) when your business relationship's bachelor balance reaches your low balance level.

If you have chosen automatic replenishment, your replenishment amount volition be periodically recalculated to ensure you demand to replenish approximately but once per calendar month. Your depression balance amount volition be periodically assessed to ensure you take at least three days of tolls to ensure coverage in the event that at that place are problems with your replenishment.

^ TOP ^

17. What are the benefits of Automatic Replenishment?

Automated Replenishment is the most user-friendly way to maintain funds in your account. When you accomplish your depression balance, your selected method of payment is charged automatically to replenish your account. Automated replenishment eliminates the demand to constantly monitor your business relationship residue and spend fourth dimension authorizing replenishment payments. It saves you fourth dimension and helps eliminate the possibility of toll violations because yous ran out of funds in your business relationship. Notation that your carte du jour and expiration dates must exist valid for this process to exist successful.

^ Tiptop ^

18. How do I update my Credit Menu or ACH information?

Log in to your account with your username and password. Then click Payment from the Account Menu. Select Update Payment Method. You can use this link to accept you to the login folio.

^ TOP ^

19. How long does it take to receive an E-ZPass transponder?

When yous contact our Customer Service Heart at 1-877-762-7824 or use online to open an account or request an additional transponder, the transponder is sent out within two business days. For same day service, pick upwardly an On-the-Go transponder at a retail store or visit one of our Service Centers or partner DMV locations:

East-ZPass Virginia

Phone
Toll-Free Number: i-877-762-7824
Virginia Relay Center (TTY Callers): 1-800-828-1120
Automated Telephone System is available 24 hours
Client Service Representatives are available Monday-Friday seven a.m. - 7 p.thou.

E-mail
customerservice@ezpassva.com

Post
Eastward-ZPass Customer Service Heart
P.O. Box 1234
Clifton Forge, VA 24422-1234

Phone: 877-762-7824
Fax: 540-302-4773

Hours : Monday-Friday 7 a.g. - 7 p.m.

^ TOP ^

xx. Do I need to annals all my vehicles?

Yes. To ensure seamless use of the East-ZPass transponders in any of your vehicles, you should include the license plate number, state of registration, vehicle type, vehicle make, model, year and color of all your vehicles. You can make changes via the myaccount website or email vehicle changes to customerservice@ezpassva.com including your account information. Note: The accuracy of the license plate information is disquisitional. As vehicle data changes, it is important to go along that data up-to-date and accurate on your E-ZPass business relationship.

^ Acme ^

21. Are business accounts available?

Yep. Business accounts are welcome but special rules utilize. For assistance, call 1-877-762-7824 or contact your nearest Service Center.

^ Summit ^

22. Business organization Account vs. Personal Account

A Personal E-ZPass business relationship is for personally owned or leased cars, pickup trucks, vans, motorcycles, or RVs.

Concern Due east-ZPass accounts are for those who prefer to hold their account in a business name and could include:

Those who have vehicles with more than than 2 axles
Vehicles with greater than 7,000 lbs. maximum gross weight

A business tin open an E-ZPass pre-paid toll account past submitting the Due east-ZPass Business Business relationship Application online, by visiting your nearest Service Center, or by calling 1-877-762-7824. The proper noun of the business and EIN (Employer Identification Number) are required. Please provide the names of ii individuals who are authorized to manage the business relationship and their telephone and electronic mail contact information. A credit card for initial payment is needed to open an account online. Each account with five or more transponders is required to select automated replenishment as the replenishment option.

For assistance, call 1-877-762-7824 or visit your nearest Service Center.

Please telephone call 1-877-762-7824 or click here in order to apply for a personal account or a business account.

^ Summit ^

23. Can I get an Due east-ZPass transponder for my motorcycle?

Yeah. Still, we do non currently have a transponder that is designed for use with motorcycles. The transponder is designed to function best at an angle, similar to the one created by the windshield of a passenger vehicle. A transponder mounted on a motorcycle is at the client'south "own run a risk and liability." Please call 1-877-762-7824 for additional information and assistance.

^ Peak ^

24. How practice I install my E-ZPass transponders?

Each transponder comes with agglutinative mounting strips and like shooting fish in a barrel-to-follow instructions. For your transponder to work consistently, it must be mounted properly, and so follow the instructions advisedly.

If y'all believe you have your E-ZPass mounted correctly but it is not reading in the toll lanes, delight contact customer service at 877-762-7824 or visit one of our service centers to troubleshoot the effect.

^ TOP ^

25. Do I go a disbelieve on tolls if I take an E-ZPass?

Yes. Discounts on tolls are bachelor through some toll facilities.

^ TOP ^

26. What exercise I do if I buy a new car, motility, or change my credit bill of fare?

It is important to keep your E-ZPass account information current. Simply login with your username and password on this website to make whatever changes to your address, vehicle data, or to update your credit menu. You may also call 1-877-762-7824 to make these changes through our automated phone system or to speak to a Client Service Representative. You will be asked for your Eastward-ZPass account number and four-digit PIN number.

^ TOP ^

27. How exercise I use the Automatic Phone Arrangement?

Call 1-877-762-7824. You will be prompted to enter your E-ZPass account number and four-digit PIN number. You can check your bachelor residue and recent transactions, make a payment, and update your credit carte du jour number, expiration engagement, phone number and change your PIN number through our automated arrangement.

^ Tiptop ^

28. What if I forget my Pin Number?

Call one-877-762-7824. Have your personal data gear up to give to a customer service representative.

^ Elevation ^

29. How practice I obtain an additional East-ZPass transponder?

You can order an additional transponder in any of these convenient ways:

Request an additional transponder on this website. Simply log in with your username and password. And so click on the Transponder tab.
Telephone call 1-877-762-7824, or 1-800-828-1120 (for TTY users).
Visit 1 of our Service Centers or partner DMV locations.
Visit one of our select retail locations to obtain an On-the-Go E-ZPass transponder which tin can exist added to your existing account online.

The replenishment amount and the low residue level are increased for each additional transponder added to your Due east-ZPass account.

^ TOP ^

thirty. How do I substitution a standard transponder for a Flex transponder?

At that place are several ways to exchange your standard transponder for a Flex transponder:

Request an exchange by logging in to your business relationship and selecting the "transponder" tab.
Past calling the Service Heart at i-877-762-7824 and requesting an exchange.
By visiting i of our service centers.

When y'all receive your Flex transponder, yous should mail your standard transponder to: E-ZPass Service Center, PO Box 1234, Clifton Forge, VA 24422-1234 or y'all can bring it to a Service Center. Each Service Center also has a drib box for your convenience after hours. If you choose to postal service your transponder, please wrap the transponder in foil or insert information technology in the original Mylar bag. If your transponder is lost, a $10 charge will apply for standard transponders.

Please Note: Due to the higher cost of the Flex transponder, users who have non used their Flex transponder for HOV transactions on Express Lanes for a prior twelve calendar month period may be asked to commutation their Flex transponder for a standard transponder (at no cost).

^ TOP ^

31. Do I need a Flex transponder?

You lot will need a Flex transponder only if you programme to travel with 2 or more people in the car on the 64 Limited Lanes (Hampton Roads) and 66 Express Lanes Inside the Beltway, or with 3 or more people in the car on the 95, 395, and 495 Express Lanes. Due to the higher price of the Flex transponder, users who have not used their Flex transponder for HOV transactions on these facilities for any prior twelve-calendar month menses may exist asked to exchange their Flex transponder for a standard transponder (at no cost).

^ Pinnacle ^

32. Are the funds in my E-ZPass account assigned to a detail transponder?

No. Each E-ZPass toll transaction, regardless of which of your transponders you use, deducts from your available residual. It works like a cell phone account with prepaid phone minutes. All transponders on the account depict from the same available balance.

^ TOP ^

33. Can I get a argument to track my expenses?

E-ZPass statement options are available to help you track your expenses. Monthly and Quarterly summary statements are available online costless of accuse. Mailed statements are also available starting at $ii per month.

You lot can as well view your transaction history online by logging in to your account.

^ Acme ^

34. Can I pay greenbacks if I have an East-ZPass transponder in the automobile?

Cash as a payment type is non accustomed on all toll facilities in Virginia. Visit the Toll Roads page on this website to empathise if greenbacks is accustomed on the price road yous are traveling. If you are traveling on a toll facility that accepts cash payment and you desire to pay cash at the tollbooth, the transponder must be removed from your vehicle, wrapped in the original Mylar pocketbook, or wrapped completely in aluminum foil. Otherwise, the toll could be deducted from your East-ZPass account.

^ Peak ^

35. Tin I get a receipt at the tollbooth when I use my Eastward-ZPass?

No. Since Eastward-ZPass is designed to speed up the toll process, receipts volition not be available at the lane when using E-ZPass. If you need details of your price transactions, you tin can either log into your business relationship online or elect to receive detailed monthly statements, starting at $two per month.

^ TOP ^

36. What practise the lights at the tollbooth hateful?

Light notifications differ by Toll Facility, but the following are some general descriptions:

Red, Blueish or White - A reddish, blue or white light indicates an unpaid toll. If you are in a greenbacks lane, stop and pay the toll. If you are not in a cash lane, for safety reasons, DO Non end in the lane. These lights betoken that your account is out of funds or there may be something wrong with your transponder or the way information technology is mounted. Contact the Client Service Heart for assistance.

Xanthous - This signals that your account has reached the depression remainder level and needs to be replenished. If yous see this light for more than two consecutive days, contact the Customer Service Centre. Please note that if plenty toll transactions mail to your account simultaneously, yous may go directly from seeing a green light to seeing a crimson, blueish or white low-cal. As well note that the yellow light is but bachelor at some toll locations.

Green - Proceed. Your account residual is higher up the low residue level.

^ TOP ^

37. Why are the posted speed limits at the toll booths so low?

The posted speed limits are fix to ensure the safety of the cost collectors and the drivers. Toll plazas are very decorated places and prophylactic is a major business.

^ Height ^

38. Why is my E-ZPass transponder not working?

In that location tin can be a few reasons why your transponder isn't working properly, such as:

Y'all ran out of funds in your business relationship.
Your transponder'southward bombardment is running low.
Your transponder is improperly mounted.
Your transponder has not notwithstanding been activated at the lane.
A recent payment has not yet been received past the lane.

It can accept upwardly to 24 hours for new accounts, payments, and new transponders to be activated and detected at Virginia toll plazas, and up to 48 hours in out-of-state lanes.

Please contact a Service Center for help troubleshooting.

^ TOP ^

39. How can I return or exchange my Eastward-ZPass transponder if it is no longer working?

Postal service your transponder to: East-ZPass Service Center, PO Box 1234, Clifton Forge, VA 24422-1234 or bring information technology to a Service Center location. Dedicated Eastward-ZPass Service Centers in Norfolk and Portsmouth accept a drib box for your convenience after hours. If you cull to mail your transponder, please wrap the transponder in foil or insert it in the original Mylar bag and enclose a note requesting a replacement. In instance of loss, a $ten charge volition apply for standard transponders and a $20 charge will apply for Flex transponders.

In addition to these options, the following DMV locations will accept transponders for return or exchange during normal business hours.

Please visit the Due east-ZPass Locations page on this website for hours of operation.

^ Tiptop ^

40. Can I switch my Eastward-ZPass transponder to some other vehicle?

Yes. You tin switch the transponder from one vehicle to another as long as you apply it on a vehicle with the aforementioned vehicle type. Contact the Service Center at 1-877-762-7824 to request boosted mounting strips so that you can move your East-ZPass transponder between vehicles.

^ TOP ^

41. Can I use my East-ZPass transponder if I tow a trailer or my boat?

You can switch the transponder from one vehicle to another as long as yous use it on the same vehicle blazon. If you tow a trailer or a boat, your vehicle blazon will change and so you will demand to get a different transponder.

^ TOP ^

42. Why am I charged if my E-ZPass transponder is lost, damaged or defaced?

When you return your transponder to the states, we will either re-issue it to another customer, or send information technology back to the manufacturer. If it is lost, painted, marked permanently or damaged, we cannot re-issue information technology and the manufacturer will not accept it back. Therefore, nosotros must collect the $10 or $20 lost/stolen fee.

^ Pinnacle ^

43. How exercise I close my Due east-ZPass account?

You can request to close your account on this website. Just log in with your username and countersign. Then click on the Shut Account tab.

Mail your transponder(southward) to E-ZPass Service Middle, PO Box 1234, Clifton Forge, VA 24422-1234 or bring it to a Service Center location. If yous choose to mail your transponder, please wrap the transponder in aluminum foil or insert it in the original Mylar pocketbook and enclose a note requesting to shut your business relationship. In case of loss, a $10 charge will apply for Standard transponders and a $20 charge volition apply for Flex transponders.

If you take lost your transponder and would like to shut your business relationship, provide a credit card number to pay for the lost fee. When all transponders on your account are returned or inactive, your account volition be closed and a refund will be candy within thirty days if there is a balance remaining in the business relationship.

In addition to these options, the following DMV locations will have transponders for return during normal business hours.

Please visit the Due east-ZPass Locations page on this website for hours of functioning.

^ TOP ^

44 What should I do if I plan to drive out-of-state?

A trip out-of-land or a alter in your driving pattern may have an impact on your E-ZPass account. Contact the Service Center to check your available balance to be sure you have adequate funds for your tolls. Yous may also want to make a payment, adjust your replenishment amount and your low balance level.

It can take up to 24 hours for new accounts, payments, and new transponders to be activated and detected at Virginia price plazas, and up to 48 hours out-of-state. Nosotros recommend you make changes to your business relationship several days in advance of your trip.

^ Top ^

45. Is my data secure with E-ZPASS Virginia?

E-ZPass Virginia has taken steps to safeguard the integrity of its information to prevent unauthorized access and to secure your personal data as it is communicated beyond this internet. These measures are designed to prevent corruption of information, block unknown or unauthorized access to our systems and data, to provide protection of your private information and to protect data from interception during manual.

Communication of personal data is protected through use of encrypted transmission using Internet standard SSL (Secure Sockets Layer). When yous access your personal data, your web browser volition automatically create a secure connection. Nosotros utilize a 2048 RSA SSL (Secure Sockets Layer) document from a trusted Certificate Authorization, updated annually, to protect your website visit. In add-on to the SSL encryption, E-ZPASS Virginia employs iii layers of firewall protection using state-of-the art security applications, and maintains annual Payment Card Industry (PCI) Information Security Standards Compliance for all operations and systems. Our systems are regularly scanned and to protect confronting new vulnerabilities.

^ TOP ^

46. What is DRIVE SMART Virginia?

DRIVE SMART Virginia is a 501(c)(3) non-profit defended to raising traffic prophylactic awareness among all route users in club to save lives and reduce injuries on the roadways of Virginia. Our mission is advanced past fostering customs partnerships, offering interactive simulator programs, giving workplace and schoolhouse presentations, attending outreach events, advocating for traffic safe initiatives, and conducting an annual Distracted Driving Tiptop. Drive SMART Virginia too creates, designs, and distributes educational campaigns and materials.

^ Summit ^

47. How can I make a donation to Bulldoze SMART Virginia Pedagogy Fund?

You can donate when making a i-time online payment to your business relationship or every time your account car replenishes by credit bill of fare. For a one-time payment, select the option on the Payment folio in your business relationship, enter the amount of the donation and click "Add". To add an automated donation every time your account replenishes (reaches low balance) visit the Payments folio and select Donations.

^ Top ^

48. Volition 100% of my donations to DRIVE SMART Virginia Education Fund stay in Virginia?

Yes, absolutely. Drive SMART Virginia exists solely to serve the citizens of the Commonwealth. The DRIVE SMART Virginia team travels from Wise to Reedville and Fairfax to South Hill to evangelize our important programs!

^ Tiptop ^

49. Is my donation to the Bulldoze SMART Virginia Educational activity Fund tax-deductible?

Drive SMART Virginia is a 501(c)(three) non-profit and 100% of your donation is deductible. You will receive an email receipt for each donation corporeality.

^ Peak ^

l. Can I cancel my recurring donation to DRIVE SMART Virginia Education Fund?

Recurring donations tin be cancelled at any fourth dimension past visiting the Payments page in your account.

^ Summit ^

51. Is at that place an administrative fee to collect my DRIVE SMART Virginia Teaching Fund donation?

In order to cover costs and ensure that no taxpayer or toll dollars are used to fund this initiative, VDOT collects a small administrative fee from the donation corporeality. 100% of all funds distributed to Drive SMART Virginia are used to provide direct services.

^ Pinnacle ^

52. Inactive Business relationship?

If you haven't used your Eastward-ZPass account to pay for a toll in the last 12 months you will receive an inactive account observe. If you lot want to keep your account open, you just need to contact united states of america by electronic mail or telephone and let united states of america know.

We utilise this process to render unused funds to customers who no longer need their account and collect unneeded transponders that belong to the Commonwealth. Please respond to an inactive account notice inside 30 days.

^ TOP ^